Reception cannot cover the hours
Enquiries arrive after a crash, after an arrest, after a letter lands on a Saturday. Your front desk works business hours. The gap between those two facts is where your pipeline leaks.
AI voice agents · Australian law firms
No call goes to voicemail. No enquiry goes cold.
Ashleigh answers your inbound calls, qualifies the matter and books the intake. Bridget works the enquiries that never became files. Both speak in your firm’s name, and both say they are AI before they say anything else.
- Answers day and night
- Discloses she is AI in ten seconds
- Escalates to a human on distress
Ashleigh
Good afternoon, you have reached Harrow & Bell. I am Ashleigh, an AI assistant for the firm. I can take your details and get you booked with a solicitor. May I ask what the call is about?
Caller
I was rear-ended on the Gateway about three weeks ago. I still cannot get back to work.
Ashleigh
I am sorry, that sounds like a difficult few weeks. So I get you to the right person, was a police report made at the scene?
Caller
Yes, and I have the other driver’s details.
Ashleigh
That helps. I have Thursday at 10:40 or Friday at 2 with Priya, who runs our motor accident matters. Which suits you better?
Matter Motor vehicle
State QLD
Triage Time-sensitive
Outcome Booked Thu 10:40
The problem
A missed call at a law firm is not a missed call. It is a file at another firm.
Legal enquiries are won on response speed. The person who has just been injured, charged or served is ringing more than one number, and they instruct whoever picks up and sounds competent.
Voicemail converts at close to nothing
A distressed caller who reaches a recorded message rarely leaves one and almost never rings back. They dial the next firm on the search page while your message is still playing.
Old enquiries sit untouched
Most firms hold hundreds of past enquiries that never became files. Nobody has the hours to call them back, so they sit in the system ageing quietly.
Two agents
One answers the phone. One picks it up.
They are deliberately separate. Keeping inbound and outbound apart means a person Bridget called is never answered later by an agent with no memory of them, and every file can be traced to the campaign that produced it.
Ashleigh
Inbound receptionistAnswers every call to your firm, day or night. Identifies the matter type, runs your intake questions, flags anything time-critical, and books the caller straight into the right person’s calendar.
- Answers on the first ring, including out of hours
- Your intake questions, your matter types, your language
- Books into the calendar of the solicitor who handles it
- Transfers live to a person the moment it is warranted
Bridget
Enquiry reactivationWorks the list you already own. Calls past enquirers who never became files, checks whether the matter was ever resolved, requalifies the ones still live, and books them back into intake.
- Runs on your own historical enquiry records
- Checks whether the matter went elsewhere or lapsed
- Books only the ones that still qualify
- Every booking traced back to the record it came from
Hard limits
What she will never do.
These are not settings a client can switch off. They are written into every agent we build, because a voice agent on a law firm’s number carries the firm’s professional obligations, not ours.
If you want an agent that pretends to be a person, we are the wrong supplier.
- Never claims to be human. She states she is an AI assistant inside the first ten seconds, and if asked directly she confirms it. She will not deflect the question.
- Never gives legal advice. No merit assessment, no view on whether a claim is good, no estimate of what a matter might be worth.
- Never quotes a settlement figure. Not a range, not a comparison, not "matters like yours usually".
- Never pushes past distress. Signs of distress, a time-critical matter or a direct legal question end the script and hand the call to a human.
- Never calls under her own name. Every call is made or answered in your firm's name, on your number.
Setup
Configured on your firm, not on a template.
Every agent is built against your matter types, your intake questions and the thresholds that apply in your state. Here is the whole process.
1
Intake workshop
One call. We map your matter types, the questions reception already asks, who each type routes to, and what counts as urgent.
2
Build and review
We configure the agent and send you recordings of it handling your scenarios. You mark up the wording until it sounds like your firm.
3
Connect the line
Divert after hours, on busy, or on every call. Your number stays yours. Nothing about your existing phone system has to change.
4
Live, with transcripts
Every call arrives as a transcript and a structured summary. Tell us what she got wrong and the script is updated that week.
Data and compliance
Your callers’ information is privileged. We treat it that way.
We publish the full stack, name every third party that touches a call, and state plainly where each one stores data. Law firms ask these questions before anything else, so we answer them before you ask.
- ModelAnthropic Claude, hosted in AWS Sydney
- RecordingDisclosed on every call, retention set by you
- DisclosureAI status stated in the first ten seconds
- EscalationLive transfer on distress or legal questions
- OwnershipTranscripts and recordings are the firm’s
Pricing
Published, not quoted on a call.
Ashleigh · inbound
Answering and intake
$1,200 per month, plus GST
- 800 minutes of talk time included each month
- $0.45 per minute beyond that
- $500 one-off setup and configuration
One agent, one firm, as many matter types as you run. The setup fee covers the intake workshop, the build and the review rounds until you sign off on how she sounds.
Bridget · reactivation
Working your old enquiries
Setup fee plus a fee per file opened
- Priced per campaign against your list size
- You pay on files, not on calls or bookings
- First campaign is scoped at around 500 records
Calls that go nowhere cost you nothing. We are paid when the firm actually opens a file from the campaign, which keeps the incentive on qualification rather than call volume.
FAQ
Questions firms ask first
Will callers know they are talking to a machine?
Yes, and that is deliberate.
She identifies herself as an AI assistant within the first ten seconds of every call, before taking any details. If a caller asks directly, she confirms it. An agent that implies it is human exposes your firm to a misleading conduct problem, and it is the first thing a client complains about afterwards.
What happens when a caller is distressed?
The script stops and the call goes to a person.
Distress, a direct legal question, or anything time-critical triggers an immediate handover rather than another qualifying question. Outside business hours she takes the details, flags the call as urgent and makes sure it is at the top of the queue in the morning.
Does she give legal advice?
No. Not an opinion on merit, not a view on what a matter is worth, not a time limit applied to a caller’s specific facts.
She collects information and books appointments. Anything that would amount to advice is routed to a solicitor, which is the only safe design for a tool operating on a law firm’s number.
How long does setup take?
Days rather than months. The workshop is one call, and the first build usually comes back to you within the week.
What sets the timeline is your review. Most firms want two or three passes on wording before they are happy to put her on the line, and we would rather you took them.
Can she work in states other than Queensland?
Yes, with configuration work first.
Our tested build is Queensland. Deploying into another state means rebuilding the urgency thresholds and routing against that jurisdiction’s rules rather than reusing the Queensland ones. We will tell you on the first call whether your state adds time to the build.
Where does the call data go?
The language model runs on Anthropic Claude hosted in AWS Sydney, so the reasoning layer stays onshore.
Speech and workflow components involve third parties, some of which process outside Australia. We name each one and state its position on the security page rather than making a blanket claim we cannot stand behind.
Next step
Hear her take a call from your own firm.
Send us your firm name and what you want handled. We configure an agent on your matter types and call you back from it, so you are judging the real thing rather than a recording we chose.