Frontli's AI intake clerk answers your firm's calls 24/7, captures every detail a solicitor needs, and delivers a structured summary to your inbox in under a minute. Built for Queensland personal injury practices. Compliance-aware by design.
A reception going to voicemail at 5:31pm isn't a minor inconvenience. For a personal injury firm, it's a five-figure lost opportunity and a client who's already dialling the next firm in their Google results.
A small Queensland PI practice taking 40 inbound enquiries a week loses an estimated 8–12 of them to voicemail, missed calls, after-hours, or a junior fumbling intake. Even at conservative conversion rates, that's $60,000+ in fee revenue walking out the door every quarter.
A traditional answering service captures a name and a message. Frontli captures matter type, date of incident, injuries, fault context, prior counsel, and limitation-period flags — formatted, structured, and in your inbox before the kettle boils.
Your existing number. No new line, no port. Frontli sits in front of your switchboard, takes calls your team can't, and routes everything else through.
Existing number. Ashleigh — your firm's AI intake clerk — answers within two rings, in a warm Australian voice, identifying your firm by name.
State check, incident type, date of incident (with limitation-period awareness), injuries, fault context, prior counsel, contact details. Structured, scripted, never off-piste.
Within 60 seconds of the call ending, a clean structured email arrives — fields, flags, urgency tier, full transcript and call recording attached.
Already briefed, already informed. They open the email, scan the structured fields in 30 seconds, and ring back ready. The matter starts on the front foot.
A pub-focused AI booking a Saturday table is a different product from an intake clerk capturing a personal injury matter. The differences are quiet, but they decide whether you can use this in your firm.
Ashleigh is engineered to refuse. She won't tell a caller whether they have a case, won't estimate settlement, won't comment on fault. Every refusal is logged. Your firm stays clear of Legal Profession Uniform Law breaches.
Other AI receptionists dump a transcript in your inbox. Frontli sends a structured intake form: matter type, date of incident, injury, fault context, urgency tier. Your partner scans it in 30 seconds.
Ashleigh speaks in an Australian voice, knows what WorkCover means, flags MAIC limitation periods, recognises Coles and Woolworths as supermarkets. Generic US-built AI does none of this reliably.
Optional Zero Data Retention for firms with heightened confidentiality requirements. Recordings can be disabled per-firm. Recording consent disclosure built into the opening. Your client confidentiality obligations, taken seriously.
Your practice areas, your tone, your firm name, your intake questions, your callback windows, your PMS integration. Ashleigh starts from a Frontli template and is shaped to your firm during onboarding.
Frontli is built by the team behind Venture Ascend, a B2B appointment-setting agency that's been calling Australian professional services firms for years. We've seen first-hand how new client calls actually go — and how they get lost.
An honest comparison of what each actually does. No vendor names, no cheap shots — just what matters for a personal injury firm partner.
Pricing reflects what an AI intake clerk is worth to a personal injury firm — measured against the cost of a missed matter, not against a generic SaaS receptionist tool. First ten Australian PI firms onboarded pay no setup fee.
High-volume firms doing 4,000+ minutes per month, multi-state operations, or bespoke compliance requirements: we'll build a custom plan. Overage on standard tiers is $0.50/min — no surprises, no overages dressed up as "fair use."
Discuss enterprise →A few of the questions that come up on every demo call. If you're considering an AI intake product for your firm, these are worth understanding.
A 20-minute demo. We'll show you Ashleigh handling a real intake call, walk through a structured summary, and tell you honestly whether Frontli fits your firm.