Out of hours is the point
The enquiries worth the most arrive at the worst times. A crash on Saturday night, an arrest on a public holiday, a letter opened on Sunday. She picks up all of them.
Ashleigh · inbound
She answers the call your firm would otherwise lose.
Every call to your firm, answered on the first ring, at any hour. She works out what the matter is, asks the questions your reception already asks, flags anything urgent and books the caller into the right solicitor’s calendar before they hang up.
Qualified, not just captured
She is not an answering machine with better manners. She runs the intake questions you set, so what reaches your solicitor is a qualified matter with the facts already attached.
Booked, not promised a call back
She has your availability and puts the caller in it while they are on the line. No second step for the caller to drop out of.
On the call
What she does, in order.
The sequence is fixed so every caller gets the same intake, and so your file notes are consistent enough to be worth reading.
- 00:00Answers in your firm’s name and states she is an AI assistant
- 00:10Establishes what the call is about and the matter type
- 00:40Runs your intake questions for that matter type
- 01:30Checks the triage flags you set, such as time limits or a hospital admission
- 02:10Offers real availability and books the appointment
- 02:40Confirms details back, then sends the transcript and summary to your inbox
At any point: distress, a legal question or a time-critical matter stops the sequence and transfers to a person.
Routing
Different matters, different people.
Firms rarely want every enquiry in one inbox. She can split new client enquiries from existing client calls, route each matter type to the solicitor who runs it, and keypress-transfer existing clients straight through to their own lawyer.
If you want all new enquiries triaged by one partner before they go anywhere, she can do that instead. The routing rules are yours.
Typical routing
- New enquiry, in scope: booked into the relevant solicitor
- New enquiry, out of scope: details taken, politely declined, flagged for review
- Existing client: transferred to the lawyer running their file
- Urgent or distressed: live transfer, or flagged top of queue after hours
- Everything else: transcript and summary to your intake inbox
Hard limits
What she will never do.
Written into every build, not a setting a client can switch off.
- Never claims to be human. She states she is an AI assistant inside the first ten seconds, and if asked directly she confirms it. She will not deflect the question.
- Never gives legal advice. No merit assessment, no view on whether a claim is good, no estimate of what a matter might be worth.
- Never quotes a settlement figure. Not a range, not a comparison, not "matters like yours usually".
- Never pushes past distress. Signs of distress, a time-critical matter or a direct legal question end the script and hand the call to a human.
- Never calls under her own name. Every call is made or answered in your firm's name, on your number.
Jurisdiction
Queensland is tested. Other states are configured.
Our proven build is Queensland, with urgency thresholds set against Queensland figures. Deploying into another state is not a copy and paste: the thresholds and routing are rebuilt against that jurisdiction.
We will tell you on the first call whether your state adds time to the build, rather than discovering it halfway through.
Next step
Hear her take a call from your own firm.
Send us your firm name and what you want handled. We configure an agent on your matter types and call you back from it, so you are judging the real thing rather than a recording we chose.