Your call volume is very low
A firm taking two or three enquiries a week, all in business hours, all answered, does not have a problem worth $1,200 a month to solve.
Pricing
Every figure published. Nothing held back for the call.
Two products, priced differently because they do different jobs. Ashleigh is a monthly service. Bridget is paid on the files she produces. All figures exclude GST.
Ashleigh · inbound
Answering and intake
$1,200 per month, plus GST
- 800 minutes of talk time included each month
- $0.45 per minute beyond the included allowance
- $500 one-off setup and configuration
Eight hundred minutes is a little over thirteen hours of live conversation. For most small and mid-sized firms that covers normal volume with room to spare, and the overage rate is published so a busy month cannot produce a surprise.
Bridget · reactivation
Working your old enquiries
Setup fee plus a fee per file opened
- Scoped against your list size and matter types
- You pay on files, not on calls or bookings
- First campaign is around 500 records
Both numbers are set when we see the list, because a thousand two-year-old motor accident enquiries and two hundred recent family law enquiries are different campaigns. Calls that produce nothing cost you nothing.
All prices exclude GST. Monthly, no lock-in term on Ashleigh. Reactivation campaigns are scoped and agreed per campaign.
Included
What the monthly fee covers.
There is no tiering. One price, everything in it, because a cut-down version of a receptionist is not a product worth selling.
In the price
- Intake workshop and full configuration
- Unlimited matter types and routing rules
- Calendar integration and live booking
- Transcript and structured summary for every call
- Script changes whenever you want them
- Live transfer and escalation handling
- After-hours and weekend coverage at no extra rate
Billed separately
- Talk time beyond 800 minutes, at $0.45 per minute
- A second agent configured for a separate brand or entity
- Reactivation campaigns, which are priced per campaign
- Rebuilding for an additional state’s rules
That is the complete list. There is no per-user fee, no charge for additional matter types, and no implementation fee beyond the $500 setup.
The only maths that matters
Work it against one file, not against your phone bill.
A single personal injury file is worth multiples of a year of this service. A conveyance or a modest family law matter still covers several months. So the question is not whether $1,200 a month is cheap, it is whether a year of answered calls produces at least one file you would otherwise have lost.
If your firm takes two enquiries a week and never misses a call, it probably does not. If you are letting calls go to voicemail after five, on weekends, or whenever reception is on the other line, it almost certainly does. We will tell you which one you are on the first call.
Before you book
When we are not worth it.
Three situations where we would tell you not to bother.
Nobody can take the intakes
If there is no capacity to run the appointments she books, you have moved the bottleneck rather than removed it. Fix capacity first.
You want her to sound human
Every agent discloses that she is AI. If the appeal is callers not realising, we are the wrong supplier and you should not engage us.
FAQ
Questions about price
Is there a lock-in contract?
No. Ashleigh is month to month.
The setup fee is one-off and covers work we have already done, so it is not refundable, but there is no minimum term after that. If she is not earning her place you stop, and we would rather you did than keep paying for something you have mentally switched off.
What happens if we go over 800 minutes?
You are billed $0.45 per additional minute on that month’s invoice.
We flag it as you approach the limit rather than letting you discover it afterwards. If you are consistently over, we will talk about a larger allowance instead, because per-minute overage is a bad deal for a firm with real volume.
Do you charge per user or per solicitor?
No. The price is per firm.
Route to three people or thirty, run four matter types or twenty, the fee does not move. The only thing that changes the monthly number is talk time.
Why is Bridget not priced on the page?
Because the honest answer depends on your list, and a number invented before seeing it would be wrong.
The structure is published: a setup fee plus a fee per file your firm opens. The amounts are set once we have seen the list size, the age of the records and the matter types. You pay nothing for calls that do not produce files.
Do your prices include GST?
No. Every figure on this page excludes GST.
Next step
Hear her take a call from your own firm.
Send us your firm name and what you want handled. We configure an agent on your matter types and call you back from it, so you are judging the real thing rather than a recording we chose.